Grace & Ladder
Christin Marshall · Operations for growing teams
Grace & Ladder

We fix the messy stuff so the rest runs itself.

Systems, process, hiring, tools, the back-office chaos that quietly holds a growing business back. We go in, sort it out, and rebuild it into something that actually runs. Built on years of doing exactly this from the inside, for all kinds of teams.

Book a fit call

Bring me the mess. Honestly, it's my favorite part.

Where we come in

When the business grew faster than the systems holding it up.

The tools don't talk to each other, nothing's written down, hiring is a scramble, and the back office runs on one person's memory. Super common when you're growing. Also very fixable. We figure out what's actually broken, tell you straight, and rebuild it so it holds.

Growing fast

Scaling quicker than your systems can keep up, and everything's held together by whoever has time.

No ops person yet

Talented team, but the back-office glue, systems, hiring, tools, is nobody's actual job.

Drowning in the mess

Processes that grew sideways for years and now nobody wants to touch. Let's untangle it.

Any growing team

Different industry? The mess rhymes. Systems, hiring, back-office chaos, I fix it wherever it lives.

How we work together

Three ways in. Start wherever it's worst.

1

The Audit

~1 week · diagnostic

We go through your systems, workflows, and tools and hand you a straight findings-and-fixes doc. Low-risk way to see how bad it actually is.

2

The Rebuild Most popular

3–6 weeks · audit + build

The audit, then we actually fix it: systems, workflows, hiring, and the tools behind them, plus a handoff doc so it stays fixed.

3

Fractional Ops

monthly · ongoing

We're on call after the rebuild: new systems, hiring, tune-ups, and someone to text when things get messy again. Your ops team, part-time.

Templates & office hours

Not ready for the full thing? Grab a template, or bring me one problem in a Power Hour.

See templates & Power Hour
Why Grace & Ladder

Systems that survive a real Tuesday.

Anyone can make a process look good on a slide. We build the kind that actually holds when it's 8am and everything's on fire. A few of the Tuesdays we fix:

  • › Deep, hands-on operations expertise: systems, process, hiring, and the back-office glue
  • › 10+ years building and scaling the operations behind growing teams
  • › Equally at home fixing an ATS, a transaction workflow, or a hiring loop

It all lives in one person's head

Lose them for a week and everything stalls. We get it written down so the business can run without a single point of failure.

The tools don't talk to each other

Same info typed in five places, nothing in sync. We connect the stack so it stops creating work.

Onboarding is pure guesswork

Every new hire figures it out from scratch. We build the path so they're productive fast, every time.

The process grew sideways for years

Nobody remembers why half of it exists. We clean it up into something that actually makes sense.

Not ready for the full thing?

Templates & a Power Hour.

Two low-key ways in: grab a template to fix a common mess yourself, or bring me one problem and leave with a plan.

The Power Hour · $150

Bring me your worst operational headache. Sixty minutes, plus a written recap of what to actually do.

Book a Power Hour

Process Playbook

Get a messy workflow out of someone's head and into a doc your whole team can actually run.

$99

Onboarding Checklist

Everything a new hire or team member needs to get productive fast, no guesswork.

$99

Hiring Scorecard

Structured, evidence-based interviews so you hire on signal, not vibes.

$99

Get the template pack

$99 each, or all three for $249. Delivered as editable Google Docs.

Get the templates

Let's find where things are breaking.

Short call, no pitch. Bring the mess. If I can help, I'll tell you how. If I can't, I'll say so.

Book a fit call